Privacy Policy

Hiy Baje Privacy Policy — Our Firm Commitment to Protecting Your Information

Every piece of information you share with Hiy Baje is a trust we hold. This policy explains exactly how that trust is protected.

Updated: 1 January 2026 Language: English SSL Secured
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When you create an account or use Hiy Baje, you provide certain personal information. This privacy policy explains in detail what that information is collected for, where it is stored, who can access it, and whether you have control over it. If you have any questions after reading this policy, our support team is always ready to help.

Continued use of the platform will be considered as your acceptance of this privacy policy.

1. Introduction & Scope

This Privacy Policy applies to the Hiy Baje website, mobile site, and any applications released in the future. Hiy Baje operates in compliance with international data protection laws and is committed to safeguarding the personal information of users in Bangladesh.

We believe privacy is a fundamental right. That's why Hiy Baje only collects what's necessary — nothing more. Your data is a responsibility we take seriously, not a business asset.

2. What Information We Collect

Hiy Baje collects different types of information depending on the situation. See the table below for details:

Data Type When Collected Requirements
Name, mobile number At registration Mandatory
Date of Birth For age verification Mandatory
NID / Passport During KYC verification On withdrawal
Mobile banking number At the time of transaction Mandatory
IP address, device information At every login For security
Gaming History During gameplay Automatic

We never store your full bank account number or card details.

3. How Your Information Is Used

Hiy Baje uses collected data only for specific purposes. Your information is never used for anything else.

  • Account Management: For login, password reset, and profile updates
  • Payment processing: To securely process deposits and withdrawals
  • Fraud Prevention: To detect unusual activity
  • Age Verification: To ensure we serve only users aged 18 and above
  • Customer support: To help resolve your issues
  • Promotional Communications: To keep you informed about bonuses and offers (opt-out available)
  • Legal Obligations: To comply with applicable laws

Hiy Baje never sells your data to advertisers or uses it for third-party marketing.

4. Data Sharing Policy

Hiy Baje does not share your information with third parties — with a few specific exceptions:

  • Payment providers: Only minimal data is shared with Mobile Pay, Nagad, and Rocket solely to process transactions
  • Law enforcement agencies: Disclosure of information is legally required when directed by government or court order
  • Technology partners: Service providers that assist in operating the platform, bound by strict confidentiality agreements
  • Anti-fraud organisations: Relevant information in cases of suspicious activity

Hiy Baje does not and will not sell your information to any marketing company or data broker.

5. Cookie & Tracking Policy

Hiy Baje uses cookies on its website. Cookies are small files stored in your browser that help remember your session.

  • Essential Cookies: For login sessions and security — disabling these may cause the site to malfunction
  • Functional cookies: To remember your preferences, such as language and theme
  • Analytics Cookies: To understand which parts of the site are used most — without collecting any personal information

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect platform functionality.

6. Data Retention Period

Hiy Baje does not retain your data indefinitely. A specific retention period is defined for each category:

  • Account Information: While the account is active and for 5 years after closure
  • Transaction records: 7 years as required by law
  • KYC documents: 5 years after account closure
  • Gaming Log: 2 years
  • Cookie Data: Up to 1 year

Once the retention period expires, data is automatically deleted or anonymised.

7. Your Data Rights

Regarding your data on Hiy Baje, you have the following rights:

1
Right of access

You can request to see what information Hiy Baje holds about you.

2
Right to Rectification

You may request corrections if any of your information is inaccurate.

3
Right to Erasure

Under certain circumstances, you can request that your data be deleted.

4
Restriction of processing

You can request that your data not be used for specific purposes.

5
Right to portability

You can request a copy of your personal data.

6
Marketing opt-out

You can opt out of promotional SMS or emails at any time.

To exercise this right support@hiybaje.com. Hiy Baje will respond within 7 business days.

8. Security Measures

Hiy Baje uses industry-leading technology to protect your data:

  • 256-bit SSL Encryption: All data transfers occur through encrypted tunnels
  • Firewall protection: To prevent direct attacks on the server
  • Two-factor authentication (2FA): OTP verification available at login
  • Fund Segregation: Your balance is kept separate from company funds
  • Regular Security Audits: Third-party experts regularly verify our systems
  • Unusual Login Alerts: SMS notification for logins from a new device or location

In the event of a security breach, Hiy Baje will notify affected members within 72 hours.

9. Child Protection Policy

Hiy Baje is strictly for individuals aged 18 and above. We do not knowingly collect or store any information from minors.

  • Date of birth is verified at registration
  • KYC verification is mandatory in suspicious cases
  • Underage accounts will be closed immediately

If a parent or guardian believes their child is using this platform, please notify us immediately.

10. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy:

  • Email: support@hiybaje.com
  • Live Chat: Log in to the platform and chat with us live, 24/7
  • Response time: Typically 3–7 business days

Any updates to this Privacy Policy will be reflected on this page, and registered members will be notified via SMS.

Our commitment

Why Your Data Is Safe with Hiy Baje

From technology to policy — your privacy is protected at every level.

End-to-End Encryption

Every piece of data between your browser and Hiy Baje's servers is encrypted with 256-bit SSL — no one can intercept it in transit.

Fund Segregation

Your deposits are always held separately from Hiy Baje's operating funds. Your money belongs to you alone.

No data selling

Hiy Baje does not sell your data to any advertising networks or data brokers — that is a core principle we stand by.

Control Your Own Data

You can request to view, update, or delete your personal data at any time.

Marketing opt-out

You can opt out of promotional messages at any time. No hassle, no complications.

Regular security reviews

Independent experts audit Hiy Baje's security systems every quarter.

Frequently Asked Questions

FAQs

Hiy Baje supports all the most popular mobile banking methods in Bangladesh. You can currently use Mobile Pay, Nagad, and Rocket for both deposits and withdrawals. Deposits through any of these methods are completed in just a few seconds. All available options are displayed on the payment page, so you can choose whichever suits you best. Bank transfer support is also planned and will be rolled out gradually — registered members will be notified by SMS whenever a new payment option becomes available.

To view all Hiy Baje promos and bonus offers, go to the "Voucher" page from the top menu — all active codes and offers are kept up to date there. New vouchers typically arrive every week. During cricket season or festivals like Eid, special offers go live that can run out within just a few hours. To make sure you never miss a new offer, enable SMS notifications in your profile settings and you'll be alerted the moment one goes live.
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Play with peace of mind knowing your data is protected. Join Hiy Baje today and enjoy your welcome bonus.

For adults 18+ only. Please play responsibly.

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